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FREE SHIPPING ON ALL U.S. ORDERS OVER $50

Shipping Policy

| ORDER PROCESSING AND SHIPPING |

Thank you so much for supporting my small business! 

Current processing times - I am a Mama one woman run business. Please allow up to 2-4 days for processing. 

S T A N D A R D  S H I P P I N G 

Once your order has been processed it will be shipped via USPS, UPS, FED EX with a tracking code according to the service you purchased.

I offer:

Economy- delivered within the US in 5-10 business days. (While the USPS delays are happening) 

Standard: delivered within 2-4 business days. (It’s usually 2-3 days)

Based on COVID-19 related carrier delays, these are rough estimates. 

Shipping is all handled by our carriers, I do not get in a truck and physically deliver your items, therefore I have no say or control over how quickly they may get to you during a high volume season. Once your items have shipped, please be patient with our carriers as they are experiencing high volume as well. 

Please note standard shipping orders (2-3 day) do NOT affect processing time. The order processing timeframe under the section "ORDER PROCESSING AND SHIPPING" above still applies to your order. 

I can not refund your order or shipping costs due to lack of understanding of the above mentioned re: expedited shipping. 

  

L O S T / S T O L E N P A C K A G E S

Once your package is in the hands of the United States Postal Service I am no longer in control.

If your package is lost or stolen in transit please contact your local Postal Office. They will assist you in recovering or refunding you for the lost package. All shipping does include insurance! Here’s some tips when you find yourself in this situation:

-check with your neighbors! Sometimes packages get dropped off at the wrong house

-sometimes usps pre scans packages before they arrive, give it a couple days and see if it shows up!

-If the above steps have been checked off and it says your package was delivered but you didn’t receive it, since you’re on the receiving side, you will have to open a claim with your local post office

Please contact nicole@heyzoejewels.com and I will assist you.

**PLEASE NOTE THAT I AM NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!

All international customers are responsible to pay any customs or taxes that your country requires.  

T R A C K I N G  Y O U R  O R D E R

when your order has shipped you will receive an email with the tracking info. Please allow for 24-48 hours for your tracking info to become available!