FREQUENTLY ASKED QUESTIONS

Have questions? We’ve got answers! From shipping and returns to product care and more, explore our FAQ for everything you need to know about Hey Zoe.

SHIPPING & RETURNS

Shipping

We offer free shipping on orders over $50 within the US. For full details, visit our Shipping & Returns page.

Returns

Returns are accepted within 30 days of receiving your item, as long as it's unworn, in original condition, and includes all packaging. To start a return, email us at nicole@heyzoejewels.com.

Please note that sale items and gift cards are non-returnable. For full details, visit our Shipping & Returns page.

JEWELRY

Will my piece look like the picture?

ther than the small variations you’d expect from a handmade piece, the silverwork should be pretty spot-on with what you see advertised! Stamping and hand-carving pieces vary just a touch. Stones: As for our Hey Zoe and other stone pieces, we ask you to embrace your wild side a little and get ready for a surprise! Like all of nature’s treasures, our stones will differ from one another, and you should expect variations. Each unique stone has most likely been cut and shaped to fit the piece—just for you!

What necklace length or ring size should I choose?

For more information please take a look to our size guides.

Does our jewelry contain nickel?

Nope! Sterling silver and gold-filled for the majority of our jewelry. It will be clearly labeled if it's another material. With exception: the 'Fashion Fun' section might contain mixed metal pieces and might contain nickel though, so stay away from those guys if you're allergic!

What silver do you use?

Only the good stuff! 925 genuine sterling silver for our genuine handmade pieces.

Are the stones the real deal?

All of our handmade designs are authentic and range from rough stones naturally treated to stabilized stones. But wait, what is stabilized turquoise? For starters, stabilized turquoise is not fake. Jewelry-grade turquoise pieces are the ones that have been stabilized using epoxy. It is important to undergo this process to make quality turquoise hard enough for it to be shaped and polished.

Turquoise is a soft and porous stone; environmental factors such as heat, humidity, and the like could change the color of the stone or even its density. Epoxy is used to fill the void and other porous areas of the turquoise stone. This way, the stone's density and color can be enhanced.

Remember, turquoise of the highest grade can only be shaped and polished without undergoing stabilization. Why? Density and lack of porosity. This also applies to various other softer stones. The only exception to this is the occasional faux opal piece, and we make sure it's clearly stated in our 'Fashion Fun' section, which is all clearly labeled.

What does stabilized mean?

Stabilization is a method where an epoxy or resin is soaked or injected into a rough stone to make it more durable and workable. The process makes the stone smoother, stronger, and more resistant against scratching and color change.